Legal

Operator Terms

Last updated June 24, 2026

SHIFT App · Effective date: June 24, 2026 · EU version · Version 1.0

1. Parties and document structure

These Operator Terms and Conditions (the “Terms”) are between microagi GmbH, a limited liability company incorporated under the laws of Germany, with its registered office at Jülicher Straße 209 q/s, 52070 Aachen, Germany, registered with the commercial register of the Amtsgericht Aachen under HRB 110642 (“Shift,” “we,” “us”), and the individual who accepts them (the “Operator” or “you”).

References to the “microagi Group” mean Shift’s parent and affiliated entities to which task data and derived datasets are transferred and licensed, as described in the Shift Privacy Policy.

These Terms govern your access to and use of the SHIFT App and any website or platform on which Shift posts these Terms (collectively, the “Platform”), and any related onboarding, recording, segmentation, annotation, upload, quality-control, and payout workflow made available by Shift for operator Tasks carried out in Germany and the European Union. Some Tasks may have additional terms (“Additional Terms”), which are incorporated by reference; in case of conflict, the Additional Terms control to the extent of the conflict.

These Terms also include the SMS Program Terms in Section 19, which apply to anyone who opts in to text messages from Shift.

By downloading and/or accessing the Platform and creating an account, you acknowledge that our collection, use, and sharing of your personal data is governed by the Shift Privacy Policy and the explicit consent you provide at onboarding.

2. Eligibility and account registration

To use the Platform, you must be at least 18 years old.

You must provide accurate, complete registration information, keep it current, and keep your credentials secure. You are responsible for activity under your account. If you suspect your credentials are compromised, notify us without undue delay at info@joinshift.ai.

Shift may request reasonable documentation regarding identity, residence, tax status, eligibility, or payment details for onboarding, payment, investigation, or legal compliance, and you agree to provide it timely.

3. Nature of the platform and relationship between the parties

The Platform is a task platform through which Shift may make available recording, segmentation, annotation, review, or related data tasks (“Tasks”). Availability may vary by project, location, language, and operational requirements.

The parties are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship. Participation is project-based, non-exclusive, and does not guarantee any minimum tasks, hours, or earnings. You decide whether to accept an offered Task. The parties intend an independent-contractor relationship; the actual employment-law and social-security classification depends on how the engagement is performed in practice under applicable mandatory law.

4. Recording rules and operator conduct

The operator workflow is designed for egocentric video capture using a head-mounted smartphone or other Shift-approved device. You understand that Tasks may require recording your arms, hands, legs, or feet, and that such recordings will be converted to data that may be used by Shift, the microagi Group, and Shift’s customers to whom the data is sold, shared, or otherwise disclosed, including to develop robotic motion controls. See the Shift Privacy Policy for details on this collection, use, and disclosure. The recording forms the subject matter of the Task and is processed in order to perform this contract. To the extent it captures your image or special categories of data, we obtain your separate explicit consent, which you may withdraw at any time. You may also ask us to stop processing and delete a recording at any time; we will do so for any footage that has not yet been irreversibly de-identified and incorporated into a dataset made available to a customer or into a trained model. After that point the material no longer constitutes personal data attributable to you and can no longer be retrieved from, or deleted within, datasets or models already shared.

You agree to use only Shift-approved equipment and to follow all instructions on fitting, positioning, stabilization, and safe use.

You agree not to record in any manner that is deceptive, covert, unlawful, unsafe, harassing, discriminatory, or contrary to these Terms or project instructions, and to comply with applicable law on notice, signage, location restrictions, and any permissions required for recording.

You agree not to record children younger than 18, medical situations, intimate settings, passwords, payment cards, government identifiers, or similarly sensitive content.

You agree to stop recording immediately if continuing would create a safety risk, violate applicable law, breach a third party’s rights, or conflict with our instructions.

5. Task performance, quality standards, and moderation

Your Submissions (defined below) must comply with all applicable laws, Task instructions, acceptance criteria, quality metrics, and other requirements shown in the Platform or onboarding materials, and must not include recycled, synthetic, fabricated, or third-party content (collectively, “Requirements”).

Shift has the right but not the obligation to review Submissions for completeness, quality, adherence to Requirements, duplication, manipulation, policy compliance, or fraud prevention, in its sole discretion, and may reject, redact, blur, request resubmission of, or remove non-compliant content.

You agree not to interfere with quality-control, rate limits, device checks, or anti-abuse controls, or to use any tool to improperly extract information from the Platform or transmit malware or other harmful code.

6. Payments, taxes, and chargebacks

For individual operators, compensation (if any) will be stated in the Platform, in a task card, or in project instructions. Payment is earned only for Submissions accepted by Shift in accordance with the Requirements, and is made to your designated account by the payment vendor on a weekly basis to the extent earned. Shift may withhold or offset payment where a Submission is rejected, fraudulent, duplicated, infringing, or removed for breach of these Terms or law, and may request tax/payment information necessary for lawful payouts. If you withdraw your consent or request deletion of a Submission before it has been accepted and irreversibly de-identified, Shift owes no payment for that Submission and may reclaim any amount already paid for it. Your statutory data-protection rights remain unaffected.

For operators who use the Platform as an employee or contractor of a company that has an agreement with Shift (a “Partner Company”), compensation is strictly between you and the Partner Company; you are due no compensation from Shift and waive any such claims against Shift. Mandatory statutory entitlements remain unaffected, in particular minimum-wage claims and the author’s claim to appropriate remuneration.

7. Assignment of intellectual property rights to Shift

With respect to all deliverables and work product you create and submit (collectively, “Submissions”), including recordings, images, frames, labels, annotations, metadata, and reviews, you remain the author and your copyright cannot be assigned (Section 29 UrhG). You grant Shift, effective on creation and without additional consideration beyond the stated Task compensation, the exclusive, worldwide, transferable and sublicensable right to use the Submissions for all known types of use — including reproduction, adaptation, distribution, public display and making available, as well as advertising and promotional purposes in the form of video advertisements, short-form clips and social media content distributed via the internet and online platforms — for dataset creation, AI and robotics development, commercial promotion of Shift’s products and services and any related purpose, and to transfer these rights to the microagi Group and Shift’s customers. Rights for types of use not yet known are granted in accordance with Section 31a UrhG. Any related neighbouring (Leistungsschutz) rights are granted on the same terms.

Advertising use. You grant Shift the right to use the Submissions for advertising and promotional purposes in the form of video advertisements, short-form clips and social media content distributed via the internet and online platforms, including for the commercial promotion of Shift's products and services. This right is included in the exclusive license granted above and does not require additional consideration beyond the stated Task compensation.

Consent to use of likeness. To the extent that any Submission incidentally contains your image, voice, likeness or other identifying features (collectively, "Likeness"), you hereby expressly consent, within the meaning of Section 22 of the German Art Copyright Act (Kunsturhebergesetz, KUG), to the reproduction, distribution and public display of such Likeness by Shift and its successors solely in the form of short-form video clips and social media content distributed via the internet and online platforms, for dataset creation, AI and robotics development, and advertising and promotional purposes. You acknowledge that the Task compensation constitutes the consideration for this consent and that no additional remuneration is owed. This consent is granted for an unlimited period and may not be revoked except where revocation is mandatory under applicable law.

If any right cannot validly be assigned, you grant Shift a non-exclusive, irrevocable, perpetual, transferable, sublicensable, royalty-free, fully paid-up license to reproduce, adapt, translate, modify, distribute, publish, display, perform, advertise, commercialize, and otherwise use the Submissions for dataset creation, quality assurance, product development, model training, research, benchmarking, customer delivery, advertising and marketing, legal compliance, and any other purpose determined by Shift.

Moral rights. Your author’s moral rights (Urheberpersönlichkeitsrecht) remain with you and cannot be assigned or waived in full. To the extent permitted by law, you agree not to exercise them in a way that unreasonably impairs the agreed use of the Submissions.

Cooperation. You will take reasonable steps and provide reasonable cooperation to enable Shift to use and enforce the rights granted, including obtaining comparable rights from third parties who contribute to a Submission.

8. Confidentiality and third-party materials

You agree to keep confidential any non-public information made available through the Platform — Task instructions, customer names, sample data, quality rules, payout structures, product information, security controls, and internal communications — except where disclosure is required by law.

You agree not to download, share, publish, sell, scrape, reverse engineer, or otherwise misuse Task materials, dashboard information, or other data encountered through your Tasks, except as strictly necessary to perform the Task in the approved workflow.

9. Safety and fitness

You may participate only if you have accepted the Statement of Physical and Mental Fitness in the Platform and remain able to carry out the Task safely. Any health-related declaration is collected only with your separate explicit consent and used solely for safety purposes.

You agree not to perform Tasks while impaired by illness, injury, extreme fatigue, alcohol, drugs, medication affecting safe performance, or any condition that makes participation unsafe.

You are solely responsible for recognizing conditions that warrant declining or stopping work and for seeking appropriate advice if you experience pain, dizziness, disorientation, stress, or any other condition that makes continued participation unsafe. Shift does not monitor or review for such conditions.

10. Suspension and termination

Shift may suspend, restrict, or terminate your access with or without notice if we reasonably believe you have breached these Terms, violated law or Requirements, created a safety or privacy risk, submitted fraudulent or low-integrity Submissions, exposed Shift or third parties to material operational, legal, or reputational risk, or if our agreement with your Partner Company ends.

You may stop using the Platform at any time. On termination by either party, you agree to return any equipment provided by or on behalf of Shift if requested. Any head-mounted device, headstrap, phone or other hardware provided by or on behalf of Shift is made available to you free of charge for the Task, remains the property of Shift, and must be used only as instructed. Recording entitlements may be capped per Task or operator (for example a maximum number of recording hours) as shown in the Platform. You must return the hardware in good condition, on request or once your recording entitlement ends, within the period stated by Shift; Shift may deduct the replacement value of hardware that is not returned, or is lost or damaged through your fault, from amounts otherwise payable to you, or invoice it.

As an alternative, where Shift offers this, you may instead obtain an approved device yourself (for example via a purchase link provided by Shift); in that case Shift may, at its option, reimburse the documented purchase price or credit or offset it against amounts payable to you. Which model applies, and any cap on reimbursement, is shown to you before the Task; Shift is not obliged to reimburse a device you procure without its prior approval.

11. Your warranties, indemnity, and liability to Shift

You represent and warrant that your Submissions are lawful, accurate, created in accordance with these Terms and the Requirements, and do not knowingly infringe any third party’s rights or breach any applicable law, location rule, or contractual obligation binding on you.

To the fullest extent permitted by law, you agree to indemnify Shift, its parent, subsidiary, and affiliated companies, and their respective officers, directors, employees, agents, and representatives (collectively, the “Shift Parties”), against any claims, investigations, losses, damages, fines, liabilities, judgments, settlements, and expenses (including attorneys’ fees) that directly or indirectly arise from your misconduct, fraud, unlawful recording, infringement of third-party rights, or breach of these Terms.

12. Disclaimer of warranties by Shift

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM, INCLUDING THE PLATFORM CONTENT, ANY EQUIPMENT PROVIDED, AND ANY TASKS, ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. THE SHIFT PARTIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PLATFORM AND ITS CONTENT, TASKS, SECURITY OF TRANSMISSIONS, OR THE CONDITION OF ANY EQUIPMENT PROVIDED.

THE SHIFT PARTIES DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT IT IS FREE OF HARMFUL COMPONENTS. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE SHIFT PARTIES DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

BY ACCESSING OR USING THE PLATFORM YOU REPRESENT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE IT.

13. Limitation of liability; waiver

TO THE EXTENT PERMITTED BY LAW, THE SHIFT PARTIES WILL NOT BE LIABLE FOR UNFORESEEABLE, INDIRECT, ECONOMIC, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL LOSS OR DAMAGES RELATED TO: (A) THE PLATFORM OR THE PLATFORM CONTENT, INCLUDING TASKS; (B) YOUR OR OTHERS’ SUBMISSIONS; (C) YOUR USE OF OR INABILITY TO USE THE PLATFORM; (D) INVESTIGATION ACTIONS; (E) IP-OWNER ACTIONS; (F) TECHNICAL ERRORS OR OMISSIONS; OR (G) EVENTS BEYOND OUR REASONABLE CONTROL.

THESE LIMITATIONS DO NOT LIMIT LIABILITY FOR DEATH, PERSONAL INJURY, OR PROPERTY DAMAGE CAUSED BY THE SHIFT PARTIES, OR FOR THEIR GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT. To the extent German law applies, Shift remains fully liable for intent and gross negligence, for breach of essential contractual obligations (with liability for slight negligence limited to the foreseeable, contract-typical damage), and under mandatory product-liability law; the monetary cap above does not apply to such liability.

14. Changes to the documents

Shift may update these Terms in its sole discretion. Changes are effective immediately or, where required by law, 30 days after notice (or longer if required), given by posting on the Platform, by email, or by other reasonable means. If you do not agree, your sole remedy is to stop using the Platform. Continued use after the effective date constitutes acceptance to the extent permitted by law.

15. Governing law and dispute forum

These Terms and all claims relating to your use of the Platform are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. The ordinary courts have jurisdiction; mandatory statutory rules on the place of jurisdiction for consumers and employees remain unaffected. There is no arbitration agreement.

16. Disputes

Disputes are resolved by the ordinary courts in accordance with Section 15. There is no arbitration agreement and no class-action or jury-trial waiver.

17. Special terms for Apple iOS users

If you use the SHIFT App on Apple iOS: these Terms are between you and Shift only, not Apple, but Apple and its subsidiaries are third-party beneficiaries entitled to enforce them. If the App fails to conform to an applicable warranty not disclaimed above, you may notify Apple, which will refund the App’s purchase price (if any); Apple has no other warranty, maintenance, or support obligations. Apple is not responsible for any IP-infringement claim relating to the App. Questions about the App should be directed to Shift as described below.

18. Miscellaneous

No waiver, amendment, or modification is effective unless in writing and signed by a duly authorized officer of Shift. Neither course of conduct nor trade practice modifies these Terms. Shift may assign its rights and duties at any time without notice; you may not assign without Shift’s prior written agreement. If any provision is unlawful, void, or unenforceable, it is severed and the remainder remains in effect, with any overbroad provision narrowed to the extent permitted. Section titles are for convenience only. These Terms will not be construed against Shift as drafter. Provisions that logically survive termination do so (including Disclaimer of Warranties, Waiver, Limitation of Liability, Indemnification, Intellectual Property, and Governing Law and Dispute Forum).

19. SMS Program Terms

Program Name: Shift SMS Program.

Program Description. If you opt in, you may receive SMS related to your use of the Platform — appointment reminders and confirmations (e.g., hardware pickup scheduling), onboarding and account updates, customer-support responses, and, where separately opted in, promotional messages.

Consent. By providing your mobile number and selecting the applicable opt-in checkbox(es), you agree Shift may send the messages described above. Consent is not a condition of any purchase, service, or participation. You represent that you are the subscriber or customary user of the number provided.

Message frequency varies; standard message and data rates may apply. You can opt out at any time (for example reply STOP) or reply HELP for help. Promotional messages are sent only on the basis of your separate prior consent (double opt-in), which you can withdraw at any time.

Privacy. For how we handle your mobile number and SMS data, including that mobile information is not shared with third parties or affiliates for their marketing, see the Shift Privacy Policy. Shift may modify or terminate the SMS program at any time, with notice to active subscribers where feasible.

20. Contact us

To contact us about these Terms or your use of the Platform, info@joinshift.ai.

21. Electronic acceptance

By checking the acceptance box in the Platform, you confirm you have read, understood, and agree to be bound by these Terms electronically. The electronic acceptance record maintained by Shift — including the version presented, timestamp, and account identifier — may be used to evidence your acceptance.